ShipshapeSomething not working?
It is a one-person project, so you will get a reply from the person who wrote the code.
Email is the fastest route.
contact@shpshp.dev
Bugs, questions, refunds, or a feature you keep wishing existed.
Send an email →From inside the app
Profile → Help raises a ticket with your account attached, which saves a round of “which email do you use?”
Things people ask.
My sleep isn't showing up
Sleep comes from Apple Health, so something has to be recording it — usually a watch worn overnight. Check Settings → Health → Data Access that Shipshape is allowed to read Sleep. It can take a sync cycle to appear.
The calorie estimate from a photo looks wrong
Photo estimates are approximations and portion size is the hardest part. Tap the entry to correct it — and correcting it is worth doing, since the log is what your trends are built from.
A barcode isn't recognised
Product data comes from public databases which do not cover everything, particularly own-brand and regional items. Log it by description instead and it will still be scored.
How do I export my data?
Email contact@shpshp.dev from your account address and you will get everything held against your account.
How do I delete my account?
Profile → Account → Delete Account, which removes your data from the server permanently and immediately. It cannot be undone.
I stopped getting emails I wanted
Unsubscribing turns off marketing emails only — account emails like password resets always still arrive. Email us to go back on the list.
Is my data used to train AI?
No. Food photos and descriptions are sent to an AI provider to be analysed and returned; they are not used to train models, and health data is never sent for that purpose.